Conditions of Sale and Trading Policies
What is online security - When you place orders we take all due care to maintain your privacy. We cannot however take responsibility for the information you input, before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. If you would prefer not to place your order online you may either place it as a mail-in or fax order. Alternatively, you may place your order over the telephone by simply calling 1300 565 414.
Since all window treatments from Decorama are custom made to your specifications, all orders are paid for when your order is placed. Visa and MasterCard are accepted online. Cashier's checks, personal checks and money orders must be mailed to our office before your order is started. All orders paid by check will require a holding period of 5-7 days for your check to clear before order will be put into production.
Changes, Cancellations and Refunds
Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your purchase decisions prior to finalizing your order. We place your order with the manufacturer and automatically charge your credit card for the total sale price, including shipping, immediately after you complete your online order. Unless there is a delay in placing your order because we need additional information from you, an order received from you for in stock materials before 4 P.M. Eastern Standard Time will normally begin production, or the order is placed on our supplies the morning of the next trading day.
Once the process of cutting, shaping or manufacturing your order has commenced, cancellation of your order is not possible.
All cancellations and changes to orders will be subject to a manufacturers restocking charge, where applicable, and a Decorama 10% administrative charge. In the event that you cancel your order within 24 hour of ordering , Decorama will refund your money minus the manufacturer's restocking charge, where applicable, and the Decorama 10% administative charge. Costs such as freight and insurance etc that have already been supplied are not refundable.
Under no circumstance will Decorama either refund any money or issue any credits for orders if the cancellation or change occurs at any time beyond this 24 hour period.
Return of Goods to Decorama
Goods returned to Decorama for repair / replacement or refund need to be returned to Decorama in a saleable quality. We suggest that you keep your original packaging until you are happy with your product as the goods are to be returned in the same or equivalent packaging as you received them. Returned goods damaged by the customer, or damaged in transit due to incorrect packaging, will not be accepted by Decorama as a SALEABLE QUALITY RETURNED ITEM.
Discontinued and/or Backordered Items
Decorama has no control over products that are discontinued or placed on backorder from the manufacturers. Decorama will make every effort to remove discontinued items as soon as we are made aware of it and will notify you whenever we receive notice of any backorders. Also see "Delivery Times" noted below.
Shipping Methods & Charges: For the fastest service possible, we ship most products directly FOB from the manufacturing facility located closest to you via Australia Post Parcel Service (APPS). If your package is too large to ship by APPS, we will ship it FOB the manufacturers facility via freight carrier, usually to your front door. If there is no one at the delivery address or no one of appropriate age to receive and pay for the order, Decorama may charge you additional delivery fees.
Multiple Shipments: Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!
Delivery Times: Delivery times given are estimates based on normal production and shipping times. Delivery times may vary depending on the product. Therefore, please email for specific delivery times. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems. Decorama cannot be responsible for shipping delays caused by problems which are beyond its reasonable control.
Inspection of merchandise - IMPORTANT: You should inspect the merchandise as soon as you receive it and notify Decorama immediately of any damage or missing parts. Fabric should be examined prior to cutting for the correct fabric, colour, any defects and meterage as no claim can be entertained afterwards.
Decorama is not responsible for transport damage and should be covered by either your own insurance or by the optional Decorama Transport Damage Insurance. Decorama Transport Damage Insurance is highly recommended. You should notify Decorama within 48 hours of receipt of any damaged merchandise and lodge a claim within 7 days of the date that the merchandise is delivered to you.
Express Warranties with respect to the blinds/shades you are purchasing from Decorama are provided to you directly by the manufacturer of these products and are incorporated into your order. To read the warranty that applies to the specific blinds or shades you are ordering, please click on the 'warrantee and care' links at each products information page. Decorama ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.
If we cannot resolve a dispute regarding the application of Decorama Ordering, Shipping and/or Measuring Policies to your order, the dispute will be settled by one arbitrator in binding arbitration pursuant of the rules of the Department of Fair Trading .
Do I need to buy hardware or screws?
All hardware is provided with the possible exception of screws. This is due to the fact that differing screws are needed in differing applications. In most internal applications where you are fixing to wood, a 25mm x 6g screw is appropriate. External wood fixing applications a 40mm x 10g screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a result many companies do not send mounting screws with your order. If you find no screws came with your order you will need to purchase some. As a rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.
Limitation of Liability
- In the case of information or services supplied or offered by us, the re-supply of the information or services or payment of the cost of doing this.
- In the case of goods supplied or offered by us, the repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this.
- The amount paid by you (if any).