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YOUR TRANSPORT INSURANCE IS ONLY VALID FOR THE PERIOD
YOUR GOODS ARE BEING TRANSPORTED
PLEASE OPEN AND INSPECT YOUR GOODS ON RECEIPT FOR ANY
DAMAGE OR MISSING ITEMS.
INITIAL CLAIM IS TO BE LODGED
IMMEDIATELY AFTER THE
GOODS HAVE ARRIVED
After 24 hours of receipt all responsibility for the care of the goods
reverts to the client.
WHAT SHOULD YOU DO:
a. Make a written note on the consignment note of any obvious external
damage to the goods ore its packaging.
b. Take photos (preferably digital) of the damage. Photos should clearly
show damage. Include photos as follows:
i. Clear shots of the damage. Include a close up and a long view of
the full item.
ii. Shot of the packaging if it is also damaged.
b. Lodge initial claim form within 48 hours or at the latest the end of the
next working day after the goods have arrived. Claim form can be download
text src Id:6010 insurance_01 18/08/2017
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